The AI Disruption Index: How AI Is Reshaping Consumer Discovery

The AI Disruption Index demonstrates that artificial intelligence is fundamentally altering how U.S. consumers discover and purchase brands, with one‑third of adults now using personal AI agents to find products and nearly half employing AI for purchase research. A survey of 283 marketing leaders across fifteen verticals, coupled with analysis of more than 3,000 apps that collectively amassed over 200 billion downloads, confirms that AI has already eroded traditional discovery channels and is poised to disintermediate services that depend heavily on paid search and weak customer relationships.

Generative‑AI agents pose the greatest threat to news, education, health & fitness, retail, and on‑demand services, where AI can replace conventional search and recommendation workflows. Only sectors with strong regulatory or content moats—such as financial services, media rights holders, and auto OEMs—retain a defensive advantage. The study underscores that brands must embed AI‑driven personalization and deepen direct customer relationships to counter the risk of zero‑click discovery.

Mobile applications emerge as the primary competitive advantage for brands able to own the customer journey. They provide first‑party data, closed‑loop measurement, and personalized experiences that are difficult for AI agents to replicate. The report recommends three strategic priorities: investing in superior mobile app experiences, unifying and activating customer signals through comprehensive data profiles, and rethinking channel mixes to favor resilient, direct‑engagement platforms over fragmented paid or organic search. These actions will enable brands to mitigate AI‑driven disruption and secure long‑term customer loyalty across the United States.