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Digital care platforms are fundamentally transforming the landscape of informal labor by formalizing childminding and domestic care through algorithmic infrastructure. The core thesis posits that these platforms demand a dual-layered performance from workers, who must simultaneously curate idealized digital identities to secure visibility and mobilize specific bodily behaviors during face-to-face encounters to ensure safety and professional fit. This transition from traditional, referral-based networks to platform-mediated labor shifts the burden of risk management entirely onto the individual, often reinforcing pre-existing gendered, racial, and socioeconomic inequalities.
The commodification of reputational capital serves as the primary mechanism for this shift. By mandating personal disclosures and implementing premium subscription models, platforms create power asymmetries that force workers into constant impression management and affective labor. These digital gatekeepers replace organic social trust with opaque metrics, compelling workers to perform a specific version of themselves to remain competitive. Consequently, the platform’s infrastructure does not merely facilitate labor; it dictates the terms of professional survival by prioritizing status markers over institutional oversight.
This analysis covers the contemporary digital gig economy, focusing specifically on the experiences of young women navigating care work within these online marketplaces. The findings suggest that while these platforms offer new avenues for income, they simultaneously institutionalize social biases and exacerbate the precarious nature of care work. Future inquiry must address how the intersection of identity and algorithmic design continues to shape labor practices, as the current model leaves workers vulnerable to both digital surveillance and the inherent risks of unregulated, face-to-face service environments.
DiGRA · 2023