Inclusion at Scale: Deploying a Community-Driven Moderation Intervention on Twitch

The paper is an HCI case study by Johanna Brewer, Morgan Romine and T.L. Taylor (MIT CMS/W and AnyKey) about the GLHF pledge, a public awareness campaign and community-driven moderation intervention on Twitch, aimed at inclusion in video game live streaming. The first version launched on October 20, 2017 at TwitchCon, with a 73-day campaign in which 204,778 people took the pledge and 94% of signers completed Twitch authentication to unlock the AnyKey global chat badge. Badges were deactivated after December 31, 2017, and the pledge was relaunched on September 17, 2019 with a new moderation system for badge abuse reports. In the 106 days from that relaunch through December 31, 2019, 126,441 people took the pledge and 309 badge abuse reports were filed. The authors report that 25% of those reports resulted in a warning and 13% in a revocation, while 50% remained unresolved at the close of 2019. The authors say the study is a preliminary report on effects and plan a large-scale qualitative study of pledgers.