Sustainability Report 2023

Room 8 Group transitioned toward a formal Environmental, Social, and Governance (ESG) framework in 2023, achieving Global Reporting Initiative (GRI) compliance while scaling its global operations. The organization expanded its workforce to 1,300 professionals across diverse geographic regions, including Brazil and Romania, while simultaneously improving customer satisfaction ratings to 8.7 out of 10. This growth was accompanied by a strategic focus on leadership seniority and the implementation of a "Green Office" policy designed to mitigate the environmental footprint of its physical and digital infrastructure.

Environmental performance remains a low-impact area for the group, with total Scope 1 and 2 emissions estimated at under 1,000 tCO2. These results are supported by a shift toward green-energy data centers and high renewable energy usage in specific regional hubs, such as Brazil’s 100% renewable energy mix. Social responsibility initiatives are anchored by a significant commitment to Ukraine, totaling over $8 million in donations. These efforts provided critical humanitarian aid, including water purification for 15,000 people and technology hardware to support remote education for displaced students.

Internal governance and workforce development saw measurable progress through a 50/50 gender split at the board level and a 34% female representation across the total workforce. The establishment of a compliance hotline and an updated Code of Ethics resulted in zero reported discrimination incidents during the period. Moving into 2024, the strategic focus shifts toward formalizing a comprehensive Corporate Social Responsibility strategy that prioritizes mental health, enhanced e-waste management, and rigorous data protection through mandatory cybersecurity training for all employees.