ReportCESA – Computer Entertainment Supplier's Association
第10回 お客様対応事例座談会〜「CS運営の課題と対応事例」および CS課題に関するワークショップ
1 Feb 20244 pages~1 min full read
The Computer Entertainment Association (CECA) is hosting a customer support forum on March 19, 2024, focused on AI integration and managing customer harassment.
See it on page 1The event is restricted to CECA member firms, with a pre-registration deadline of March 8, 2024.
See it on page 2The program features case-study presentations and small-group workshops of six to seven participants to facilitate peer-to-peer knowledge sharing.
See it on page 2The session will be held in a hybrid format at the Shinjuku Sumitomo Sky Room in Tokyo and via Zoom, with a ¥5,000 fee for the networking reception.
See it on page 2The forum aims to establish industry-wide preventive measures and best practices for CS operational challenges in the Japanese computer-entertainment sector.
See it on page 1The announcement seeks to convene customer‑support managers from member firms of the Computer Entertainment Association (CECA) to exchange practical solutions for ongoing CS operational challenges. Its central aim is to foster preventive measures against consumer‑related issues by facilitating knowledge sharing on two focal topics: the integration of AI tools into support workflows and the management of customer harassment incidents.
The event is scheduled for March 19, 2024, running from 16:00 to 18:00, with a reception beginning at 15:30. It will be held simultaneously at the Shinjuku Sumitomo Sky Room in Tokyo and via Zoom, allowing both in‑person and online participation. Attendance is limited to CECA members, with pre‑registration required by March 8; excess demand may be redirected to the virtual format. The agenda includes opening remarks, case‑study presentations on AI adoption and harassment handling, and a workshop where groups of six to seven participants will discuss these issues in breakout rooms, followed by a plenary debrief. A networking reception follows, with an estimated fee of ¥5,000 per participant.
The scope is confined to the Japanese computer‑entertainment sector, targeting CS professionals active in 2024. While no empirical data are presented, the format emphasizes interactive discussion and peer‑learning rather than formal survey analysis, positioning the gathering as a practical forum for collective problem‑solving and the dissemination of best practices within the industry.
