第10回 お客様対応事例座談会〜「CS運営の課題と対応事例」および CS課題に関するワークショップ

The announcement seeks to convene customer‑support managers from member firms of the Computer Entertainment Association (CECA) to exchange practical solutions for ongoing CS operational challenges. Its central aim is to foster preventive measures against consumer‑related issues by facilitating knowledge sharing on two focal topics: the integration of AI tools into support workflows and the management of customer harassment incidents.

The event is scheduled for March 19, 2024, running from 16:00 to 18:00, with a reception beginning at 15:30. It will be held simultaneously at the Shinjuku Sumitomo Sky Room in Tokyo and via Zoom, allowing both in‑person and online participation. Attendance is limited to CECA members, with pre‑registration required by March 8; excess demand may be redirected to the virtual format. The agenda includes opening remarks, case‑study presentations on AI adoption and harassment handling, and a workshop where groups of six to seven participants will discuss these issues in breakout rooms, followed by a plenary debrief. A networking reception follows, with an estimated fee of ¥5,000 per participant.

The scope is confined to the Japanese computer‑entertainment sector, targeting CS professionals active in 2024. While no empirical data are presented, the format emphasizes interactive discussion and peer‑learning rather than formal survey analysis, positioning the gathering as a practical forum for collective problem‑solving and the dissemination of best practices within the industry.