The Computer Entertainment Association (CECA) is hosting a customer support forum on March 19, 2024, focused on AI integration and managing customer harassment.
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The event is restricted to CECA member firms, with a pre-registration deadline of March 8, 2024.
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The program features case-study presentations and small-group workshops of six to seven participants to facilitate peer-to-peer knowledge sharing.
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The session will be held in a hybrid format at the Shinjuku Sumitomo Sky Room in Tokyo and via Zoom, with a ¥5,000 fee for the networking reception.
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The forum aims to establish industry-wide preventive measures and best practices for CS operational challenges in the Japanese computer-entertainment sector.
Insights
01
The Computer Entertainment Association (CECA) is hosting a customer support forum on March 19, 2024, focused on AI integration and managing customer harassment.
02
The event is restricted to CECA member firms, with a pre-registration deadline of March 8, 2024.
03
The program features case-study presentations and small-group workshops of six to seven participants to facilitate peer-to-peer knowledge sharing.
04
The session will be held in a hybrid format at the Shinjuku Sumitomo Sky Room in Tokyo and via Zoom, with a ¥5,000 fee for the networking reception.
05
The forum aims to establish industry-wide preventive measures and best practices for CS operational challenges in the Japanese computer-entertainment sector.