Market (PC & Console)·Updated Mar 17, 2026 by Newzoo
Report · September 1, 2021
Published by Newzoo
This analysis provides a comprehensive overview of the cloud gaming sector in 2021, focusing on how network infrastructure and global economic conditions have accelerated industry adoption. The primary thesis asserts that while the COVID-19 pandemic provided an initial surge in engagement, the market is now transitioning toward sustainable growth driven by technological maturity, strategic business partnerships, and a global semiconductor shortage that has made cloud streaming a viable alternative to expensive, unavailable local hardware. The scope of the research is global, with specific emphasis on ten subregions and thirty-three individual markets, including deep dives into China, North America, and Western Europe. Data was gathered through a proprietary model incorporating internet connection speeds, urbanization rates, and service availability, supplemented by a July 2021 survey of 6,788 gamers across China, Germany, Japan, and the United States. The methodology utilizes three forecasting scenarios—base, optimistic, and pessimistic—to account for the inherent volatility of a nascent technology market. Key findings indicate that the global cloud gaming market reached $1.6 billion in revenues and 23.7 million paying users in 2021. Projections suggest significant expansion, with revenues expected to exceed $6.5 billion and paying users reaching 60.7 million by 2024. While North America and Europe currently account for 59% of consumer spending, emerging markets in Asia-Pacific, Latin America, and the Middle East are poised for rapid growth due to the rollout of 5G infrastructure and high consumer interest in regions where gaming hardware is prohibitively expensive. The analysis concludes that the industry is moving toward a more frictionless user experience through edge computing and B2B partnerships between service providers and telecommunications companies. Despite the closure of some first-party studios, investment remains high among stakeholders like NVIDIA, Haima Cloud, and now.gg. Consumer sentiment remains positive, characterized by high satisfaction levels and low churn, though long-term success depends on overcoming hardware ownership preferences and continuing to improve global network stability.
# Global Cloud Gaming Report The Infrastructure Edition Key Developments | Stakeholder Spotlight | Consumer Insights Special Focus: Network Infrastructure | Market Sizing and Forecasts
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# Table of Contents Foreword 04 - 01. Methodology 07 - 02. Cloud Gaming Market Sizing & Forecasts 10 - 03. State of the Ecosystem 18 - 04. Special Focus Topic: Network Infrastructure 25 - 05. Stakeholder Spotlight 28 - 06. Impact to Stakeholders 30 - 07. Terminology 32 - About Newzoo 38
# Foreword Throughout 2020 and into 2021, engagement and spending on games grew significantly as people’s lives were affected by the pandemic. During those times, cloud gaming offered an easy and alternative way for veteran, new, and returning players to enjoy the games that allowed them to pass the time or socialize with others. A key question now is whether this spike in activity for this relatively new industry is lasting or temporary, and where will it go from here? We are extremely proud to present our third Global Cloud Gaming Report, which provides a comprehensive overview of the entire cloud gaming ecosystem, complete with data and exclusive insights to show readers that the cloud gaming market has indeed benefitted from the social distancing measures that led to an acceleration in adoption, but there is more to the observed growth than just that. Alongside the pandemic, the world experienced a global shortage of semiconductors. This shortage continues to impact the entire games ecosystem. Individual gamers looking to upgrade their gaming rigs or purchase new consoles find that supply is very limited. On the business side, cloud gaming service providers around the world had to scramble as players embraced their services as a suitable alternative to upgrading. While it was challenging to keep up with demand at first, the situation has since improved substantially. Under these unique circumstances, early cloud gaming providers were able to prove that the underlying technology works, and that cloud gaming can provide a seamless experience almost indistinguishable from local gaming but with plenty of added benefits. Since cloud gaming was thrust into the spotlight, interest has kept growing both from players and potential business partners. Every month, additional partnerships are signed between cloud gaming service providers and companies looking to offer this latest form of entertainment to their users. Communications Service Providers are particularly eager to add cloud gaming to their portfolio, as it shows what their new 5G networks can achieve. Through these partnerships, the cloud gaming service providers see opportunities to expand their reach and engage with new audiences. Lately, the most targeted regions are emerging markets, such as Latin America, the Middle East, and Southeast Asia, showing how cloud gaming has global potential despite regional asymmetries in network infrastructure. As the industry for cloud gaming grows, it is to be expected that not all services achieve the level of success they set out to, and in some cases, resources are shifted elsewhere. Overall, however, the past 18 months have been a transformative and positive time for
the cloud gaming market. The companies continue to invest in growing their services, both in the technological backend but also in the content being offered to players. To provide a better understanding of the latest developments in the network infrastructure that powers cloud gaming behind the scenes, we have added a new section that focuses specifically on the innovative technology and companies that create the foundation for cloud gaming to grow. In this year’s Stakeholder Spotlight chapter, we highlight four of the key players that continue to invest in cloud gaming’s growth, ranging from a cloud gaming service provider to infrastructure players. The full report's Stakeholder Spotlight section includes exclusive interviews with leaders from NVIDIA GeForce NOW, Haima Cloud, StackPath, and now.gg. Ultimately, it is cloud players that make the success and future potential of this exciting technology. Understanding current users’ perception of cloud gaming technology is crucial to improving and offering the kind of experience that players want. To address this need, we conducted a survey among gamers from four key markets around the world. The never-before-seen data in this new section shows that interest in trying cloud gaming is high and churn levels are low, with most current users playing via the cloud multiple times per week. High consumer engagement and satisfaction bode well for the future of cloud gaming as awareness of the possibilities unlocked by cloud gaming rises. Besides the three new chapters mentioned above, the full report includes our forecasts with the latest available information, offering the highest level of granularity to date, with all metrics available for 10 subregions and 33 individual markets (in the paid report's accompanying data book). # $1.6Bn Global cloud gaming revenues in 2021 (base scenario) # 23.7M Global cloud gaming paying users in 2021 (base scenario)
# Methodology Newzoo aims to provide its community with the best possible overview of cloud gaming’s potential in the games market. Following the launch of many of the most anticipated services, expectations around cloud gaming are becoming clearer. Nonetheless, the market is still young, so we continue to model multiple scenarios, as the novelty of cloud gaming makes this market more susceptible to a range of unforeseen developments. The reasoning behind our model is mostly unchanged. However, we thoroughly updated the several data points that support the model, ensuring that the numbers in each scenario make sense regionally and globally. For the first time, we are now also sharing all the metrics for the 33 markets we survey in Newzoo’s yearly syndicated research (Consumer Insights – Games & Esports) with the complete, paid version of this report. Our forecast is based on our proprietary research in the games market. At the highest level, Newzoo’s cloud gaming model focuses on three key metrics: serviceable obtainable market by number of players, paying users, and market cap. The online population and number of players per country are the starting point of our forecasts. In addition, we use average internet connection speeds in each country, urbanization rates, and service availability to estimate the size of the potential user base. From the total addressable market of game enthusiasts, we zoom in on those who are aware of and have access to a cloud gaming service. We then segment these enthusiasts into different personas based on Newzoo’s Gamer Segmentation and analyze the likelihood of cloud gaming interest and adoption for each persona. We also look at the game enthusiast persona split per market, which comes from our proprietary consumer research. Together, the personas encapsulate all the ways an individual can engage with gaming content. Ultimately, this leads us to the serviceable obtainable market (SOM) for cloud gaming services. The revenue scenarios use the same model as a foundation. Starting with the SOM, we developed three scenarios for the future of cloud gaming. The differences between the scenarios are based on four major inputs: the conversion rate to paying users, the share of year-long subscribers among those paying users, the availability of each of the major services analyzed per market, and the average revenue per paying user (ARPPU). First, we determine the share of the SOM likely to convert to paying users. These ratios come from our primary consumer research and publicly available data on subscriber numbers for existing services. We expect the share of paying users to grow over the years as services become more robust and gamers can experience their quality. Since many of
The global cloud gaming market is entering a phase of maturity, with 2022 revenues projected to reach $2.4 billion supported by a base of 31.7 million paying users. Despite high-profile shifts in the ecosystem, such as the closure of Google Stadia, the industry remains fundamentally viable as major platform holders like Xbox and PlayStation successfully integrate cloud technology to complement traditional hardware. This evolution is primarily driven by the increasing seamlessness of services, which allows players to bypass local hardware limitations and access high-end content instantly across a diverse range of devices. Market projections indicate a robust growth trajectory through 2025, at which point paying users are expected to reach 86.9 million and annual revenues are forecasted to climb to $8.2 billion. This expansion is underpinned by the global rollout of 5G networks, improved service profitability, and the emergence of cloud infrastructure as the foundational backbone for the metaverse. Strategic scaling by major players, including Alibaba’s YuanJing, aims to support massive concurrent user experiences while overcoming the constraints of physical hardware on a global scale. Technological innovation in infrastructure-as-a-service models is further accelerating adoption by lowering costs for both telecom operators and consumers. By utilizing GPU edge computing within carrier networks, providers can deliver high-quality gaming experiences with reduced latency. The industry is also refining its internal metrics and consumer segmentation, distinguishing between cloud-enabled and cloud-native content to better target diverse player demographics. These developments suggest that cloud gaming is transitioning from a niche technology into a central pillar of the broader interactive entertainment landscape.
The global games market experienced unprecedented acceleration between February 2020 and May 2021, driven by the unique social and economic conditions of the COVID-19 pandemic. This period saw the addition of 173 million new or returning players, bringing the global total to nearly 3 billion. While veteran players—those active before the pandemic—accounted for the majority of market growth by increasing their playtime by 42%, new and returning players represent a significant demographic shift, with 53% of this group being female. The industry reached $175.8$ billion in revenue in 2021, with mobile gaming accounting for 52% of the total. Projections indicate a compound annual growth rate of 8.7%, with the market expected to surpass $218 billion by 2024. Key drivers for this continued expansion include the rise of gaming subscription services, which provide low-barrier entry points for new players, and the evolution of games into social hubs or "metaverses." These persistent virtual worlds facilitate non-gaming experiences such as virtual concerts and identity expression through avatars, effectively competing with traditional social media. Engagement is increasingly defined by content consumption beyond active play. Live-streaming audiences are expected to reach 920 million by 2024, and players report a higher intent to continue watching gaming content than to increase their spending or playtime. Furthermore, the industry is moving toward a platform-agnostic future. Cross-platform play and cloud gaming are dissolving traditional hardware barriers, a trend reinforced by global semiconductor shortages and game development delays that have hampered the console and PC segments more than mobile. This analysis is based on a Newzoo study commissioned by Google, utilizing market sizing models and a survey of over 16,900 respondents across 16 countries in North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific. The findings suggest that while new players may be less "sticky" than veterans, long-term retention will depend on fostering a holistic gaming culture that integrates social interaction, viewership, and multi-platform accessibility.
The 2020 Global Games Market Report provides a comprehensive analysis of the video game industry during a landmark year defined by the COVID-19 pandemic and the transition to next-generation consoles. The central thesis posits that gaming has evolved beyond simple entertainment to become a primary social network and a precursor to the "metaverse," with interactive virtual spaces increasingly replacing traditional social media for younger generations. Key findings indicate that the global games market was projected to generate $159.3 billion in 2020, representing a 9.3% year-on-year increase. Mobile gaming remained the largest segment, accounting for $77.2 billion (48% of the market), driven by low barriers to entry and the rise of hypercasual titles. Console and PC segments followed with $45.2 billion and $36.9 billion respectively. Geographically, the Asia-Pacific region dominated the landscape, generating $78.4 billion—nearly half of all global revenues—while the Middle East and Africa emerged as the fastest-growing region. By the end of 2020, the global player base was expected to reach 2.7 billion, with forecasts suggesting the market would surpass $200 billion and 3 billion players by 2023. The scope of the analysis covers 30 key markets representing over 90% of global revenues, with data segmented by region (Asia-Pacific, North America, Europe, Latin America, and Middle East/Africa) and platform. Methodology relies on a top-down predictive model integrating macroeconomic data, financial reports from over 100 public companies, and primary consumer research involving 62,500 respondents. The report concludes that while lockdown measures provided a short-term surge in engagement and revenue, the industry faces long-term shifts toward platform-agnostic cloud gaming and subscription models. Additionally, it highlights the successful globalization of Chinese gaming firms, which pivoted to international markets following domestic regulatory freezes, now leading the industry in mobile development and cross-border investment.
This analysis explores the trajectory of the global games, esports, and mobile markets for 2021, forecasting a year of sustained engagement despite the easing of pandemic-related lockdowns. The primary thesis suggests that while the explosive growth of 2020 will normalize, gaming habits have become deeply ingrained, positioning the global market to reach 2.8 billion players and $189.3 billion in revenue. Growth is expected to be particularly robust in emerging markets such as Southeast Asia and the Middle East. Key findings highlight a significant shift toward platform agnosticism and the "metaverse." Cloud gaming is projected to surpass $1 billion in annual revenue for the first time, driven by high-fidelity experiences like Cyberpunk 2077 that bypass expensive hardware requirements. Simultaneously, games are evolving into social platforms for non-gaming events, exemplified by virtual concerts in Fortnite and Roblox. In the hardware sector, supply chain disruptions will continue to limit next-generation console availability, while AAA software delays are expected as the long-term impacts of remote development manifest. The mobile segment faces a pivotal transition due to Apple’s removal of the Identifier for Advertisers (IDFA), which is expected to disrupt traditional user acquisition and push publishers toward IP-based games and creative marketing. Despite these hurdles, 5G penetration is set to triple, with 16% of active smartphones becoming 5G-ready by year-end. Additionally, Chinese developers are increasingly exporting high-budget, immersive mobile experiences like Genshin Impact to Western markets. In the esports and streaming sectors, mobile titles are beginning to outperform traditional PC giants in viewership. Organizations are diversifying into lifestyle brands and content-creator collectives to mitigate risk. Furthermore, the industry is placing a heightened focus on social responsibility, with major stakeholders collaborating to reduce toxicity and improve diversity and inclusion in response to growing consumer demand for representative content.