University of Strathclyde
Organization1 report
The University of Strathclyde is a university that publishes research, including reports on human-agent trust relationships in real-time collaborative games.
Documents
Whitepaper3 pages
Human-Agent Trust Relationships in a Real-Time Collaborative Game
This research investigates the dynamics of human-agent trust within real-time collaborative environments, specifically focusing on how agent behavior, reliability, and predictability influence user reliance and performance.
- Agent predictability is the primary driver of user trust, as predictable behavior consistently lowers cognitive load and increases trust levels even when performance remains constant.
- Users perceive agent errors resulting from inaction less negatively than errors caused by active planning or commission.
- User trust ratings can be accurately inferred in real-time by integrating game-interaction logs with established psychometric instruments.
University of StrathclydeNov 2020
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