Interdisciplinary Institute for Broadband Technology

Quality of Service and Quality of Experience Correlations in a Location-Based Mobile Multiplayer Role-Playing Game

The relationship between technical performance and user satisfaction in location-based mobile multiplayer role-playing games reveals a complex interplay between objective system metrics and subjective psychological engagement.

• Quality of Service (QoS) metrics like location precision and refresh rates are necessary but insufficient indicators of player enjoyment, as they do not fully dictate the user experience.
• Voice communication latency is a primary technical driver of player frustration and increased cognitive effort, making it a critical priority for optimization.
• The impact of technical degradation is context-dependent, as players in different roles, such as commanders versus soldiers, perceive and react to network latency differently.